• Warranty and liability

  • What warranty does Velorbis offer?

• Delivery

  • Transport damages
  • Partial deliveries
  • How much does the shipping cost?
  • Do we delivery to your country?
  • Delivery time
  • What import taxes apply when I order from Velorbis?

• Bicycle Accessories

  • How do I maintain the Velorbis leather saddle?
  • How is the Velorbis wood crate attached to the bicycle?
  • Is it possible to add dynamo light to the Kopenhagen models?
  • Is the bicycle very heavy with a mounted front carrier and wood crate?

• Bicycles

  • What happens if my bicycle incurs a fault during my warranty period?
  • Where can I get spare parts for my Velorbis bicycle?
  • What does my bicycle warranty cover?
  • Velorbis bicycles all use internal gearing – what does this mean?
  • Velorbis bicycles all have lugged steel frames – what are the advantages?
  • Is assembly required when I receive my bicycle?
  • Will the size of your bicycle frames fit me?
  • How do I read the frame number on my bicycle?
  • Is a Velorbis bicycle heavy?