FAQ

Leather Bags

• My leather bag needs repair - where do I go?

Leather Bag Maintenance

• How do I protect my leather bag?

Bicycles

• Schwalbe Tire Puncture Protection Guide
• What happens if my bicycle incurs a fault during my warranty period?
• Where can I get spare parts for my Velorbis bicycle?
• What does my bicycle warranty cover?
• Velorbis bicycles all use internal gearing – what does this mean?
• Velorbis bicycles all have lugged steel frames – what are the advantages?

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Bicycle Design Tool

• What is the maximum logo size on the ad plates?
• What format shall I send so you can print my logo?
• What are the colour options for my logo on the bicycle?
• How do you print our logo on the bicycles?
• How do I upload a logo file onto the ad plate?

Bicycle Accessories

• Bicycle Accessories - Weight
• Does Brooks offer extended guarantee on their saddles?
• How do I get spare parts for my Brooks leather saddle?
• How do I adjust my Brooks Leather saddle?
• How is the Velorbis wood crate attached to the bicycle?
• Is it possible to add dynamo light to the Kopenhagen models?

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Velorbis Bicycle Maintenance

• How do I maintain my Brooks leather saddle?
• Does my Velorbis bicycle need periodic care & maintenance?
• What should I do before every ride?
• What should I do before my first ride?
• How do I maintain the Velorbis leather saddle?

Delivery

• How much is the shipping?
• Transport damages
• Partial deliveries
• How much does the shipping cost?
• Delivery time
• What import taxes apply when I order from Velorbis?

Warranty and liability

• What warranty does Velorbis offer?