Brooks Saddles are handmade in England and are guaranteed for 2 years from the date of purchase against defects in manufacture or materials. If you believe you have a claim under this guarantee, you should return the saddle to the place of purchase along with your receipt.
In case of lost receipts, we suggest you register at www.brooksengland.com/ forever. This will allow us and your bicycle dealer to prove when your saddle has been purchased and you will also receive the Brooks Despatch, our newsletter, which will keep you updated on new products, services, events, etc.
A 10-year extended warranty will be awarded after you have registered, so do so without delay! In order to register you need to know the production lot of your saddle. It is a 3 digit code which is stamped on the bottom of the leather top. This code is a sequence of ‘number, letter, number’ (as shown in the illustration below). You also need to enter the date, the place of purchase and some additional information. Brooks England Ltd. will not accept claims due to crashes, accidents or low saddle maintenance and care (as in the common case of cyclists who forget to tension their saddles and end up sitting on the metal structure).
BROOKS ENGLAND LTD. Downing Street, Smethwick B66 2PA, West Midlands, England UK T +44 121 565 2992 F +44 121 565 1630 firstname.lastname@example.org www.brooksengland.com